Salibo Ltd – Privacy Policy

Salibo Ltd ("Salibo," "we," "our," or "us") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and relevant security industry standards.

This Privacy Policy applies to the Salibo website (salibo.co.uk), mobile apps, and all related services.

1. What Data We Collect & Why

1.2 Account Deletion & Data Restriction

You have the right to request the deletion of your account or to restrict the use of your personal data. If you no longer wish to use Salibo, you may delete your account and request data removal using the form below. Please note that restricting certain types of data processing may limit your ability to use our services.

To request account deletion or data restriction, please complete the form at salibo.co.uk/delete-my-account.

• Full Name, Photo, and IDIdentity verification and job profile presentation to clients
• Phone NumberAccount access, job coordination, and emergency contact
• Email AddressLogin and customer support
• Address & PostcodeLocation-based job matching and right-to-work validation
• Right-to-Work DocumentsLegal compliance for employment and vetting
• SIA License InfoLegal requirement and client vetting
• Payment InfoProcessing guard payments via Stripe
• Profile Photo & Employment HistoryUsed by clients to evaluate and select guards
• Device ID & Session LogsSecurity, fraud prevention, and session management
• Approximate LocationGPS check-ins, job matching, and attendance validation
• Voice Recordings & Photos (Incident Reports)Documentation for incident reporting and client communication
• In-app MessagingOperational communication between guard and client

2. Legal Basis for Processing

• Performance of Contract
• Legal Obligation
• Consent
• Legitimate Interest

3. How We Use Your Data

• To match clients with licensed guards
• To ensure compliance with employment laws
• To manage payments and operations
• To communicate updates and opportunities
• To fulfil our legal and regulatory duties

4. Data Sharing

• With service providers (e.g., Stripe)
• With government bodies (e.g., HMRC, SIA)
• With clients, for shift coordination and verification
• With analytics and technology partners

4.1 Sharing Guard Data with Clients

When a security guard applies for a job, Salibo shares the following information with the client to support informed hiring and ensure legal compliance under the Private Security Industry Act 2001:

• Name, profile photo, and short bio
• SIA license details and work eligibility status
• Right-to-work documentation (if requested)
• Previous work ratings and reviews (if available)
• Any uploaded credentials (e.g. training certificates)
• Operational area, uniform, gear, languages, and transportation information to support the vetting process

5. Data Security

• Data encrypted in transit and at rest
• Access controls and staff confidentiality agreements
• Regular privacy audits and penetration tests

6. Data Retention

• Account data: Up to 6 years (e.g., for HMRC)
• ID documents: Deleted 2 years after last use
• You may request deletion anytime via the form at salibo.co.uk/delete-my-account

7. Your Rights

• Access, update, or delete your data
• Request a list of data shared with third parties (e.g., clients)
• Request a copy of what was shared during any job application
• Request Salibo stop sharing your data for future job applications (note: this may limit your ability to match with clients)
• Withdraw consent or object to processing
• Request portability
• Lodge a complaint with the ICO

8. Underage Users

We do not knowingly collect data from anyone under 18. Suspected accounts will be removed.

9. Third-Party Services

Our tools and integrations (e.g., Stripe) operate under their own privacy terms.

10. Updates to this Policy

We may update this policy to comply with changes in law or practices. Users will be notified of significant changes via email or in-app alerts.

11. Contact

Email: [email protected]
Phone: 0808 501 3887
Address: Lock Office Marina, South Dock, Rope Street, London, SE16 7sz